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About Us

CORPORATE PROFILE

MACARTAŞI HOTEL, providing first-class comfortable accommodation with its exceptional beauty, cannot be fully captured in any photograph. The hotel is nestled within magnificent gardens. From the very first day we were established, we aimed to offer our distinguished guests privileged holidays by combining the sea, pool, and views with entertainment when thinking of a vacation. We didn't create environments just to suit our taste; we provided approaches suitable for all tastes, allowing our guests to embark on a journey of serenity and discover purity. At this point, with our specialized and dynamic team and contemporary management approach, we have an unwavering belief that we will provide quality service to our guests for many years to come.

SERVICE POLICY

With a team of experts who act in line with our mission and vision and are passionate about their work, we show respect and love to both ourselves and our guests.

  • We approach our work with the consciousness of creating value at every stage.
  • We are committed to both our traditions and keeping a close eye on developments in world tourism.
  • We work here because we love our job.
  • We want to do the best job in everything we do.
  • We act in line with our vision and take our guests' feedback seriously.
  • We trust in our talented and educated workforce and believe this is our greatest asset.
  • We love to smile and make eye contact when speaking.
  • We require discipline in everything we do but avoid excessive formality.
  • We pay great attention to details.

VISION

To be the first choice of guests, guided by corporate values and a quality approach, and to ensure the continuity of this situation.

MISSION

In the sector we serve, with the highest quality approach, by producing results that meet expectations, we aim to deserve the satisfaction and trust of our employees and customers.

VALUES

  • People First: The essence and assurance of our work are people.
  • Pride: Making a difference, taking ownership, and doing things we can be proud of.
  • Building Relationships: We establish sincere, lasting, and respectful relationships.
  • Sustainability: We invest in the future with effective resource use and environmental awareness.
  • Reliability: We create trust at all times and in everyone.

QUALITY MANAGEMENT

Macartaşı is committed to adopting a quality-focused management approach to effectively respond to the needs and expectations of both guests and employees and to make it a continuous practice. In today's rapidly evolving and changing world, needs and expectations are rising and diversifying in parallel. With the Sustainable Management System we have established, our goals are to continuously improve the quality of service we provide to our guests, maximize the level of satisfaction, increase environmental awareness to support the preservation of natural life, prevent accidents and hazardous situations by ensuring the safety of our guests and employees, and reach excellence in food safety and service understanding.

QUALITY POLICY

  • Building mutual trust, love, and respect between the employer and our employees.
  • Combining these feelings with the quality principle and the principle of continuous improvement that we will apply at every stage of our services.
  • Making our guests the focal point.
  • Making constant efforts to increase guest satisfaction with the participation of all employees.
  • Providing a safe, clean, and healthy working environment that eliminates work accidents.
  • Enhancing trust, understanding, and communication among employees.
  • Facilitating idea exchange and developing team spirit with the participation of all employees.
  • Ensuring continuous training and self-improvement of employees.
  • Making continuous efforts to improve quality.
  • Working with suppliers who align with our quality approach.
  • Preparing new offers by conducting cost-benefit analyses.
  • Recognizing that costs are one of the main components of quality and, as a natural result of these efforts, reducing costs, increasing profitability, and providing job security for employees.

The corporate quality policy, although prepared and published by the Quality Management Representative and top management of MACARTAŞI HOTEL, must be known and embraced by all staff assigned by the hotel. We pledge to uphold these principles.

Macartaşı